Last updated: 16 July 2026
This is an English translation provided for convenience. In case of any discrepancy, the Bulgarian version prevails.
These Terms of Service (the “Terms”) govern the relationship between the Provider (“we”) and any person who uses this website and/or the Smartoffer platform (the “Service”, the “Platform”) – hereinafter the “User”, the “Client” or “you”.
Please read these Terms carefully before using the Service. By registering for and/or using the Service, you confirm that you have read and accept these Terms.
Supervisory authorities: the Bulgarian Commission for Consumer Protection (CPC) and the Bulgarian Commission for Personal Data Protection (CPDP).
The Provider gives the Client access to a cloud platform for managing construction and installation works – preparing quotes and estimates, managing projects, certificates and protocols, reporting and exporting data – according to the chosen subscription plan.
The Service is provided remotely over the internet and does not require any software to be installed.
Registration is required to use the Service. The Client undertakes to provide true, accurate and up-to-date information and to keep it up to date.
The Client is responsible for keeping their login details (username and password) safe and for all actions taken through their account. If unauthorised access is suspected, the Client must notify the Provider immediately.
Sharing account access with third parties beyond the users included in the respective plan is prohibited.
The Service is offered through subscription plans (Starter, Pro, Business). Current features and prices are published on the “Pricing” page of the website and form an integral part of the Agreement.
The Provider offers a 14 (fourteen) day free trial with no obligation to pay upfront. Once it ends, access continues against payment of the respective subscription, unless the Client cancels before the end of the trial.
Prices are stated in euro and include VAT. The Provider reserves the right to change prices, notifying Clients in advance. Changes do not affect a subscription period that has already been paid for.
Payment is made in advance for the chosen period (monthly or yearly) using the payment methods listed on the website.
For every payment the Provider issues an invoice, delivered electronically to the email address provided by the Client.
If payment is late, the Provider may restrict or suspend access to the Service until the amount due is paid.
Clients who are consumers within the meaning of the Bulgarian Consumer Protection Act (natural persons acting outside their trade or profession) have the statutory right to withdraw from the Agreement within 14 days.
Under Art. 57(3) of the Bulgarian Consumer Protection Act, where the supply of a digital service has begun with the consumer’s express prior consent and acknowledgement that they will lose their right of withdrawal, the right of withdrawal no longer applies to the service already provided.
The right of withdrawal does not apply to Clients who are traders/legal entities using the Service for their business.
The Client undertakes to use the Service lawfully and in good faith. The following are prohibited:
The Provider makes reasonable efforts to ensure uninterrupted access to the Service but does not guarantee operation without interruption. Planned maintenance may occur; where possible, Clients are notified in advance.
The Provider may develop, change or discontinue individual features of the Service in order to improve it.
All rights to the Platform, software, design, trademarks and content belong to the Provider or its licensors. With a subscription, the Client receives a limited, non-exclusive and non-transferable right of use for the term of the Agreement.
Data and content entered by the Client remain the Client’s property. The Client may export their data using the available functionality.
The Provider processes personal data in accordance with Regulation (EU) 2016/679 (GDPR) and applicable Bulgarian law. Details are set out in the Privacy Policy, which forms an integral part of these Terms.
The Service is provided “as is”. To the maximum extent permitted by law, the Provider is not liable for indirect, incidental or consequential damages, lost profits or loss of data.
The Provider’s total liability to the Client shall not exceed the amount paid by the Client for the Service in the previous 12 months. This limitation does not apply in cases of wilful misconduct or gross negligence.
The Client may cancel the subscription at any time; cancellation takes effect at the end of the current paid period.
The Provider may suspend or terminate access in the event of a material breach of these Terms, late payment or unlawful use.
After termination, the Client has a reasonable period to export their data, after which the Provider may delete it in accordance with the Privacy Policy.
The Provider may update these Terms. The current version is published on the website with its date. Clients are notified appropriately of material changes. Continued use of the Service after the changes take effect constitutes acceptance of the new Terms.
Matters not covered by these Terms are governed by the laws of the Republic of Bulgaria.
Disputes shall be resolved through negotiation and, failing agreement, by the competent Bulgarian court.
Consumers may use the European Commission’s Online Dispute Resolution (ODR) platform: https://ec.europa.eu/consumers/odr, or contact the Bulgarian Commission for Consumer Protection (CPC).
If any provision of these Terms is declared invalid or unenforceable, this does not affect the validity of the remaining provisions.
These Terms constitute the entire agreement between the parties regarding their subject matter.
For questions about these Terms, contact us using the form on the “Contact” page of this website.