Privacy Policy

This Privacy Policy describes how the Provider of the Smartoffer platform (“we”) collects, uses and protects your personal data in accordance with Regulation (EU) 2016/679 (GDPR) and applicable Bulgarian law.

For questions about the processing of personal data, contact us using the form on the “Contact” page of this website.

We collect only the data we need to provide the Service and respond to your enquiries:

• Registration and request data: name, company, email address, phone number;
• Contact and demo form data: name, company, email, phone, topic and message;
• Data from using the platform: the content you enter (quotes, projects and more);
• Technical data: IP address, browser and device type, date and time of access.

We process your personal data for the following purposes:

• providing and administering the Service and your account;
• handling registrations, demo requests and enquiries;
• invoicing and performing contractual obligations;
• communicating with you about the Service;
• complying with legal obligations;
• improving and protecting the Platform.

We process your personal data on the following grounds under Art. 6 GDPR:

• performance of a contract (providing the Service);
• your consent (e.g. when submitting a form or receiving marketing messages);
• legitimate interest (security and improvement of the Service);
• compliance with a legal obligation (e.g. accounting requirements).

We do not sell your personal data. We share it only with trusted service providers (“processors”) that help us operate:

• Web3Forms – processes the data submitted through our forms in order to deliver it to us by email;
• Hosting provider (SuperHosting.bg) – hosting of the website and data; Cloudflare – fast and secure delivery of the website and sending visitors to the language version for their country (processes the IP address);
• Google Fonts – loading of fonts (may process your IP address);
• Payment service provider – when paying for a subscription (where applicable).

We may disclose data to competent authorities where required by law.

Some of our providers (e.g. Web3Forms, Google) may process data outside the European Economic Area (EEA). In such cases the transfer is made with appropriate safeguards under the GDPR (e.g. standard contractual clauses).

We keep personal data only for as long as necessary for the purposes for which it was collected, or as required by law (e.g. accounting records). After that, the data is deleted or anonymised.

Under the GDPR you have the following rights:

• the right of access to your data;
• the right to rectification of inaccurate data;
• the right to erasure (“the right to be forgotten”);
• the right to restriction of processing;
• the right to data portability;
• the right to object to processing;
• the right to withdraw consent at any time;
• the right to lodge a complaint with the Bulgarian Commission for Personal Data Protection (CPDP) or the supervisory authority in your country.

To exercise your rights, contact us using the form on the “Contact” page.

We apply appropriate technical and organisational measures to protect your personal data against unauthorised access, loss or misuse. Access to the data is limited to authorised persons.

This website uses a minimal number of technical cookies necessary for it to function, plus one preference cookie that remembers the language version you chose. The platform (app.smartoffer.bg) uses a session cookie to keep you signed in.

We do not use advertising or tracking cookies without your consent. You can manage cookies through your browser settings.

We may update this Policy from time to time. The current version is published at this address with the date of the last update.

For questions about this Policy or the processing of your personal data, write to us using the form on the “Contact” page.

Supervisory authority: you can lodge a complaint with the data protection authority in your country, or with the Bulgarian Commission for Personal Data Protection (CPDP), www.cpdp.bg.